Rental counter is located in the arrivals level within the terminal building. No shuttle is required. Serviced by Enterprise Rent A Car.
Key Facts & Policies
The maximum number of additional drivers permitted per rental is two. Additional driver fee is 3.60 EUR per day with a maximum charge of 36.00 EUR per rental. Rental conditions apply to all additional drivers. All fees quoted are inclusive of VAT.
After hours pickups- out of hours pickups are permitted on request at a cost of 24 EUR exclusive of VAT. After hours returns- there is no available drop off box at the desk. An Alamo representative must be present at time of return. There is an additional fee for this service- 24 EUR plus VAT. The vehicle should be parked in the parking lot- there are spaces with each rental car brand indicated. The customer should not leave a copy of the rental agreement. At the time of rental pick up the renter should provide his or her mobile number and e-mail address.
Minimum driver's age is 21 years for car groups Mini and Economy
Minimum driver's age is 23 years for car groups Compact, Intermediate, Standard and Full-size.
Maximum driver's age is 75 years for all categories.
Young driver's surcharge of 3.00 EUR per day plus VAT applies for all drivers under the age of 23 (21 to 22 years) for car groups Compact, Intermediate, Standard and Full-size.
Cross Border Travel
Out of country rentals: You may drive the rental car to certain countries outside of Bulgaria. Restrictions do apply. Out of country rentals require prior approval and are charged at an extra 5.00 EUR per day and 50.00 EUR fee for green card.
Out of country rentals are allowed only into following Countries: Albania, Belgium, Bosnia, Greece, Denmark, Finland, France, Germany, Great Britain, Ireland, Luxembourg, Moldova, Montenegro, Netherlands, Norway, Austria, Portugal, Sweden, Croatia, Italy, Poland, Romania, Slovakia, Slovenia, Serbia, Czech Republic, Fyrom, Hungary, Spain and Switzerland.
Out of country rentals are not allowed to countries that are not listed above.
Process and publication of green card: The minimum time of publication of a green card is 5 working days. The green card covers the rented vehicle with basic insurance (T.P.I.) as long as it remains in the borders of the country for which it is issued. Roadside assistance - car replacement is available while driving to the above listed countries except Albania, Bosnia, Moldova and Montenegro.
Collision Damage Waiver is an optional coverage product which reduces the customer’s financial responsibility in cases of damage to the rental vehicle to the excess and or deductible amount. The customer is liable for the full cost of the vehicle if this coverage product is not purchased or if no police statement was presented in the event of an accident to the rental company. All costs are exclusive of VAT.
Car Groups Mini and Economy 11.00 EUR PER DAY - excess is 400.00 EUR.
Car Groups Compact, Intermediate and Standard 11.00 EUR per day - excess is 600.00 EUR.
Car Groups Full-size 27.00 EUR per day - excess is 900.00 EUR.
Car Groups Intermediate SUV and Standard SUV 20.00 EUR per day - excess is 900.00 EUR.
If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: firstname.lastname@example.org, 0035924390950
Refueling policy- customers must return the car with a full tank or the same amount of fuel in the rental vehicle at time of pickup or refueling charges will apply. Unleaded-diesel - 1.50 EUR per litre. All costs are exclusive of VAT.
All EU licences are valid in Bulgaria as well as America, Canada, UK, Ireland, New Zealand, Australia etc. Military driving licences are not allowed. The licence must have been held for at least one year. Non-Roman script licences must have an International licence and their licence from country of domicile.
During the winter season of 1 November to 31 March and in cases of inclement winter weather conditions in the country of Bulgaria all rental vehicles are fitted with winter tires in accordance to local road laws. Winter tires are included in all rates.
Visa, American Express, Eurocard and Mastercard credit cards are accepted. All cards presented must be in the renter’s name. A security deposit will be blocked on the credit card and the estimated cost of the rental will be charged at the time of pickup. The deposit will be released by the cardholder's bank upon notification of return of the vehicle. The deposit for any car category is 450.00 EUR. Debit cards, cash cards and cash are accepted as forms of payment for the rental or to purchase additional products. Cash deposits are only accepted for the car category Mini and the deposit will be held until the vehicle is returned. The deposit must be paid with a valid credit card. Please enquire at the local branch for details.
ROADSIDE ASSISTANCE IN CASES OF MECHANICAL FAILURE OR ACCIDENT IS AVAILABLE. IN ANY CASE OF ACCIDENT OR BREAKDOWN THE CUSTOMER SHOULD CONTACT THE BRANCH IN WHICH THE RENTAL VEHICLE WAS PICKED-UP AS WELL AS THE ROAD ASSISTANCE PROVIDER. THE 24-7 MOBILE NUMBERS FOR OUR BULGARIA BRANCHES ARE 00359 88 5892829 AND 00359 885826817 FOR SOFIA, 00359 886383839 FOR BOURGAS AND 00359 884222425 FOR VARNA.
ALL DETAILS RELATIVE TO ROADSIDE ASSISTANCE INCLUDING THE 24-7 ASSISTANCE TELEPHONE NUMBER CAN BE FOUND WITHIN THE VEHICLE ON A CARD INCLUDED WITH THE VEHICLE DOCUMENTATION. THE 24-7 PHONE NUMBERS FOR RENTALS PICKED UP FROM SOFIA OR BOURGAS ARE 00359 889918988 AND 00359 291146 RESPECTIVELY AND FOR VARNA 00359 884222425.
IN CASES WHERE THE VEHICLE IS DRIVEN ABROAD AND INCURS A MECHANICAL FAILURE OR OTHER ISSUE, INCLUDING ACCIDENT, THE EXPENSES FOR THE TRANSPORTATION AND RECOVERY OF THE RENTAL VEHICLE WILL BE THE FINANCIAL RESPONSIBILITY OF THE CUSTOMER. IN THE CASE OF ANY ACCIDENT THE CUSTOMER IS OBLIGED TO SEND A COPY OF ALL POLICE DOCUMENTS WITHIN 24 HOURS TO THE RENTAL LOCATION. THE ORIGINAL COPY OF THE POLICE REPORT IS REQUIRED. IN CASES OF A DAMAGED VEHICLE BEING RETURNED WITHOUT THE SUBMISSION OF THE POLICE REPORT ALL EXPENSES WILL BE CHARGED TO THE RENTER.
Customers must present a full and valid driving licence which has been held for a minimum of one year. All EU driving licences-permits are accepted. An international driving licence-permit from the customers current residence will be required for non English scripted licences. Military driving licences are not accepted.